News

💧 Quarterly Water Bills Have Been Mailed

The Borough of Mercersburg’s quarterly water bills have been sent out. Residents should watch their mail and review the due date and payment information printed on their bill.

Payments should be submitted by the due date to avoid late fees or possible service interruption. Anyone who does not receive a bill, has a question about their account, or may have difficulty making payment should contact the Borough Office as soon as possible at 717-328-3116.

Residents experiencing financial hardship may also contact the following community resources:

• Franklin County Human Services Resource Assistant: 717-261-2561 or fccommunityresourceshelp@franklincountypa.gov
  • PA 211: Dial 211 or text your ZIP code to 898-211 for information about local utility, housing, food, and financial-assistance programs
  • Help Hotline: 717-762-9050 for information about limited utility assistance and other community services

Please do not wait until the payment deadline to request assistance. Contacting the Borough Office or a community resource early may provide more time to discuss available options.

Early Borough Closure Today

Please be advised that the Borough Administrative Offices will close early today at 12:00 PM.

• Regular business hours will resume Monday morning.
• Emergency services (Police, Fire, and EMS) remain fully operational. For emergencies, please dial 911.
• Online portals remain available for payments and standard applications.

Thank you for your understanding.

PUBLIC NOTICE

Upcoming Quarter 2 Utility Meter Readings

Date: June 29, 2026

To: All Residents and Business Owners

Please be advised that utility personnel will begin performing routine Quarter 2 (2nd Quarter) meter readings starting today. Readings will continue throughout the next two weeks to ensure accurate billing for your water and electric usage.

What You Need to Know:

• Identification: All field technicians will be wearing official city/company uniforms and carrying visible photo identification badges.
• Property Access: Technicians may need access to your yard or property to read meters located outside. Please ensure that gates are unlocked and paths leading to the meters are clear of debris, overgrown vegetation, or obstacles.
• Pet Safety: For the safety of our workers and your pets, please keep domestic animals secured indoors or safely away from the meter area during this period.

Frequently Asked Questions:

Do I need to be home? > No. As long as our technicians have safe, unobstructed access to the outdoor meter, you do not need to be present.

What if my meter is indoors? > If your meter is located inside your home or business, a technician will knock. If you are not available, a door hanger will be left with instructions on how to self-report your reading.

Thank you for your cooperation and assistance in helping us keep our utility services running smoothly and accurately.

Questions or Concerns? If you have any questions or wish to verify the identity of a technician in your area, please contact our Customer Service Department at 717-328-3116 or visit our website at mercersburg.org.

Franklin County Department of Emergency Services is currently facing an unprecedented staffing shortage. This has been an extremely difficult period for our team, and it is not due to a lack of effort or commitment. Our telecommunicators have been working tirelessly to continue providing essential, life-saving service to the residents and visitors of Franklin County.